U.S. TRADES Essay Example | Topics and Well Written Essays - 750 words

U.S. Exchanges - Essay Example The significant fare classifications were Machinery, Mineral Fuel and Oil, Vehicles, and Plastic. NAFTA (North American Free Trade Agreement) has advanced this connection by including wide-extended, showcase opening guidelines in the understanding. It is likewise built up an increasingly unprejudiced arrangement of exchange strategies so the exchange hindrances can be diminished and evacuated in Mexico (BesedeÃ¥ ¡, 2013). Since this understanding was marked, the exchange has expanded strongly among the countries who are gatherings to it; be that as it may, this expansion of exchange movement has caused expanding exchange deficiencies for the US with both Canada just as Mexico. Japan is the third biggest accomplice of the US with around 300 billion USD in merchandise and private administrations exchanging during the year 2013. In 2010, the Economic Harmonization Initiative was propelled among US and Japan to help the monetary development of the two nations by elevating joint effort to fit arrangements that encourage exchange. With the four percent (around 3.00 billion USD) drop when contrasted with 2012, the US merchandise exchange deficiency with Japan was 73 billion USD during 2013, and represented 11 percent of the whole US products exchange shortfall. The Asia-Pacific locale is of fundamental noteworthiness for the US as it is the quickly creating district just as a key driver of worldwide monetary turn of events. Truth be told, the locale previously shaped pretty much 60 percent of worldwide total national output and around 50 percent of worldwide exchange, and is probably going to develop by nine percent in 2014. During 2011, the Trans-Pacific Partnership (TPP) countries had the whole GDP of 18 trillion USD, of which pretty much â€Å"85 percent contained the US economy† (Williams, 2013, p. 98). US fares to existing TPP members were around 110 billion USD during 2011 and imports were 95 billion USD, showing that the US had an exchange surplus with existing TPP economies of roughly 14 billion USD. Advantages to the US from the exchange

Basic Family Systems Theory free essay sample

Running Head: BASIC FAMILY SYSTEMS THEORY AND MICROSKILLS Basic Family Systems Theory and Microskills Used by the Helper Basic Family Systems Theory and Microskills Used by the Helper as far as a framework, the importance is a steady course of action of things associated with structure solidarity or to work in general. These frameworks are gone back in inceptions to the 1950’s and 1960’s. In this hypothesis we should comprehend an individual’s family and how it functions for that family day by day in the network, neighborhood, social angle, and etcetera. At the point when one piece of the framework changes, the entire framework changes. When everything is adjusted it is supposed to be in harmony or homeostasis which apparently is something worth being thankful for (Poorman, 2003). There are numerous abilities engaged with working in the family framework. I will address the three primary microskills that I would use in my own setting as an assistant toward this hypothesis. We will compose a custom article test on Essential Family Systems Theory or on the other hand any comparable theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page There are a couple of essential things that should be tended to first to start to comprehend the idea of working in family frameworks. Inside the family framework in general there are comparative littler frameworks knows as subsystems. For the most part, there has been center around three essential subsystems: conjugal (or couple), parental, and kin. These can likewise expand into different frameworks. This is the place the idiom, â€Å"A family is more noteworthy than the total of its parts† comes into setting (http://web. pdx. edu, 2009). The subsystems are characterized by who makes up each and what their motivation or objective is in the family all in all. Identified with this idea are limits. Limits happen at each degree of the framework and subsystems (http://family. jrank. organization, 2009). Contingent upon the family and how they work, some have open limits and other may have tight limitations. These limits influence who and what is allowed in or out of the family overall and among the subsystems. There have been numerous advancements in ways to deal with family frameworks hypotheses. There are various experts in this field, I will attempt to examine a couple here in some detail and how they might be utilized in an aide setting. Salvador Minuchin concentrated essentially on structure of the connections inside the framework and subsystems. I would will in general concur that you need to initially distinguish the cosmetics of the entire family framework and afterward likewise every individual subsystem to comprehend its association. This is the point at which you can address and comprehend the issues that shape the family issues and issues, however the individual issues and issues moreover. Minuchin accepts there are two sorts of family structure; withdrew family and the enmeshed family. I trust you need to distinguish which family type you are working with so you can concentrate on the best way to deal with and help manage the current issues. The limits and way where the framework and subsystems approach each other straightforwardly influences how you as the partner ought to and would handle your activity. Withdrawn families have inflexible limits and offer next to zero contact with relatives. They work in an extremely careless and secluded way. On the far edge of the range are the enmeshed families. In this circumstance the limits appear to cover and become over associated with each other’s subsystems (Poorman, 2003). This being stated, it is my conviction that when these are available they must be routed to get to the foundation of the issues or issues among the family and its subsystems. Regardless of whether you have to address one individual’s conduct over all others, it is as yet imperative to comprehend the setting of the family and how such issues create. It is extremely significant not to overlook or prevent the significance from securing every person that makes up the family framework. Murray Bowen, one might say, based on Minuchin’s convictions and contemplations about structure. Bowen accepted that triangulation would improve issues-with an outsiders contribution. Bowen accepted that a triangle made a solid family structure (Poorman, 2003). With this, as an assistant I would see it fit to utilize the Family Systems Theory since utilizing the entire family would appear to be a certain method to achieve changes. On the off chance that one individual can change, however nothing else can, similar to nature in which the issues are happening, at that point what is truly going to be accomplished? It is my activity as the assistant to encourage the entire procedure. I would join the family in the disclosure procedure, at that point assist them with comprehension and utilize their cooperating with each other, at that point challenge them to change their understanding of the issues and attempt to consider elective approaches to get things going. It isn't my business to be above them or against them yet to go along with them and help the procedure. I am not there to lecture or kick back and attempt to let them aimlessly find something all alone. Correspondence is a significant expertise for everybody to have. A similarly significant ability that I think gets ignored a ton of the time is the non-verbal correspondence. As an aide who is concentrating on the family all in all, you should have the option to peruse and comprehend non-verbal quos and situating, however you should have the option to utilize them well. To be emotional, you have to attempt to help the family overall comprehend non-verbal correspondence. Know about the setting, your situation in thought to the client(s), physical separation, pose, motions, eye to eye connection, outward appearance, and different things that your customer could take one way or the other. Know likewise that quietness is a non-verbal ability and use it as a listening expertise. Non-verbal correspondence may grow some different types of correspondence that can get things that might not have been transferred out away from any confining influence. There are numerous methods of being a kind of mediation with a family in this sort of circumstance. First you are going to need to utilize another of your miniaturized scale abilities and being posing inquiries. When your client(s) are there a great deal of the time they will be in closed down mode. In this way, posing inquiries is an approach to delve down into what is truly going on and start from that point. Posing inquiries is an aptitude that you need to utilize when a client(s) experience, musings as well as sentiments become indistinct. In some cases testing and investigating more into the experience, thought or feeling can be valuable. It might likewise be advantageous to help your client(s) hear what they are stating so they can start to see more or start an alternate heading with the goal that something can be all the more effortlessly comprehended. You need to be certain that when you are working with your customer or in this circumstance your family that you be mindful so as not to utilize misguided thinking on the kind of inquiries that you pose, or ow you ask them; it is significant not to be accusatory or ask twofold dashed inquiries, as this could prompt indignation, disappointment, misconception and disarray. You need to be mindful so as not to utilize questions that just require a yes or no answer too. Utilizing scrutinizing the entire time as your lone methodology won't g et you far, you would prefer not to appear to be controlling and uninterested in the issues (Poorman, 2003). When starting with your family, you are going to need to realize what their meaning of family is. You additionally will need to distinguish certain different qualities in the family idea; limits, force and closeness, opportunity of articulation, association and worth frameworks (Stratman, 2009). At that point you are going to need to deal with tending to what the elements are that are causing the issues. Ultimately, you are going to need to utilize Preparing for Action! In getting ready for activity there are numerous necessities that you are going to need to meet with your client(s), yet the primary focal point of this expertise is to define objectives. Make the objectives practical and reachable. You need to record them all and afterward make an arrangement of activity of how to cause the objectives to occur. You need to operationalize the objectives moreover. Set up a calendar with the client(s). Set aside a few minutes for conceptualizing, a course of events and a composed arrangement! In working with families it is certainly not the same as working with the person. Working with the individual you center around simply that-the person. Working with family in the hypothesis is everybody joined into the framework got family and discovering how it functions and what makes up every little thing about them. In any event, when you are working with an individual I think the Family Systems Theory is a decent one to use, to discover the base of the issues and get things on course. Poorman, P. B. (2003). Microskills and Theoretical Foundations for Professional Helpers. Pearson Education Inc. Family Systems Theory-Basic Concepts, â€Å"Family Systems Theory. † http://www. family. jrank. organization (Accessed 9. 29. 09) Using Family Therapy, â€Å"Family Systems Theory. † http://web. pdx. edu (Accessed 9. 28. 09) Stratman, T. (2009) Power Point, â€Å"Family Systems Theory. † (Accessed 10. 1. 09)

Describe What Constitutes Evil as Potrayed by Mao Zedong - 1650 Words

Describe What Constitutes Evil as Potrayed by Mao Zedong (Essay Sample) Content: Students Name:Professors Name:Course:Date:EVIL OUTLINEWhat is evil?What constitute evil comprises a lot of issues. In most cases several action or current development that we witness in life are closely related to evil actions in the past. This implies that in most societies it is usually possible to find that individual(s) whom people view or regard as evil and such people are judged based upon their action(s), (Yiching 306). Actions of evil people are closely associated with the wrong desires or even in appropriate means to achieve the end among others. This discussion explores the concept of evil in an attempt to justify that Chainman Mao is actually evil contrary to the opinion that other people hold.Definition and types of evilThe concept of evil as discussed by Baumeister in his literature is put into various categories. Some of the definations of evil as discused by Baumeister closely relates to the conduct of Chairman Mao (180). A lot of litratures has been wr itten concerning the achievement of Chairman Mao especially on the development of Republic of China. In fact many people attribute the success of modern China to the foundations that were laid by Chairman Mao. According to Lease, in spite of these the desires and the means to realize his goals are closely associated with evil (2011). First, Baumeister explanation of instrumental evil can be linked to the conduct of Chairman Mao. According to Baumeister instrumental evil refers to a situation where those people in power considers the victims suffering as a secondary issue as long as they are going achieve the end. Instrumental evil is closely related to the life and the era of Chairman Mao in several ways. During the 1960s when China was experiencing Cultural Revolution, Mao oppressed many people through imprisonment and torture to enable him achieves a political end. Such torture however was never known for a very long time since the government they had access and control of inform ation. Besides, China was an independent state enjoying legitimacy thus it was shielded from external influence by other countries concerning his internal activities. In deed, some litratures sources put the estimated number of people who were tortured by the regime of Chairman Mao to over 2 million victims which is quite a big number.Chairman Mao also exploited vengeful evil to oppress the Chines People. Baumeister argues that vengeful evil is conducted when people feel that there existence is threaten. Before Chairman Mao took over power in China, the country was controlled by dynasties. Besides, it found that China has suffered in the hand of Western Powers. In this case there was a strong desire to build a stronger China in terms of military and economy development. Chairman Mao managed to build a strong communism country by declaring that all property belongs to the state. In this case people who refused to hand over their property to the state were embarrassed and their prop erties were taken forcefully by the state. Mao Zedong was keen on improving his image especially after his policy of Agricultural and steel production resulted into the deaths of many Chinese thus he introduce the Cultural Revolution that could help build his image.Additionally, it was based on vengeful desire that Mao Zedong had keen interest in controlling the Chinas population. Chairman Mao is in record for opposing any theory that advocated for China to control its population growth rate as the population theory advanced by Ma Yinchus. Based on historical injustice that China experienced in the hands of the west, Chairman Mao during an international conference that brought members of Workers party together he called for communism countries to wipe capitalist nations. In fact Chairman Mao so no mistake is sacrificing half of its population for purposes of war (Mobo 2010). According to Mao the objective of such war was to clear the camp of the capitalist countries. In connection to this, Mao Zedong took the initiative to develop atomic bomb in the year 1958 in readiness to tackle the capitalist nations which he considered as the strongest enemies of China.Arguments that show Chairman Mao is goodChairman Maos ability to restore some level of accountability as well as fight corruption is a credit on his regime. Before, the era of Mao Zedong, China was majorly controlled by the few rich individuals who worked closely under the leadership of Chiang. The methods of governance used by Chairman Mao used so a drastic reduction in the level of corruption in the country as well as other forms of economic oppression from some generals (Andreas 11). During the leadership of Mao, he evidently managed to promote development with through eliminating leaders who come to power with selfish intentions. He advocated for a strong cultural as well as a political united nations. This he was able to do through the creation of a strong socialist society in china.Chairman Mao----w hat he did, why he did soOne of the major activities associated with Chairman Mao was the introduction of great leap forward. This kind of policy was aimed at increasing the production of agricultural products as well as production of steel. This policy was accompanied with a lot harassment as well as suffering. The end to achieving the end was evil. For instance, Mao Zedong did not consider the fact that he forced people to work for long hours in farms and in industries under poor conditions. This resulted into a lot of deaths and suffering especially during the Great Chinese Famine since most the food that was produced was exported to other countries. On the other hand, Maos call for Cultural Revolution was marked by violent calls to remove the rich people in government. According to Mao such the bourgeois were responsible for the problems that were witness in the country (Manning 2010). During this time many people were suffered several abuses such as humiliation and torture amo ng others. This kind of action is consider evil simply because it used violence as well as other abuses which lead to lose of life especially the killings that was done by the Red Guard Group.How Baumeister describe "idealistic evil" as same as Chairman Mao didAccording to Baumeister the concept of idealistic evil relates to moral virtue as well as idealist who remain in force to justify evil. That is committing to violence or evil deeds while in power (179). The traits that an individual have basically the traits that related to inner character as well as the strength of the character mainly operates with the aim of ensuring that the perpetrator of the evil suffer more serious and intense deeds. This implies that evil is not simply acceptable to hurt others but it is mainly in existence because it is sacred obligation for individuals to do. This happens mostly when the individuals inflicting violent arm goes from being aright to a duty and in this way it is considered as a fair move to expect violence to be more relentless and merciless. According to Baumeister good as well as desirable ends are important mainly because they provide a justifiable means to any situation basically situation that surrounds violence of oppressive means (176). In this case, he vies violence as a method which is very effective for providing the greater good for individuals. The ability that people have to performing evil acts is only effective when an opponent is portrayed as hypocritical of though to be evil. In this condition, violence or any other form of evil is regarded as warranted situation. Further, idealistic evil can occur in groups m...

The Sinking of the Lusitania and Americas Entry into World War I

On May 7, 1915, the British ocean liner RMS Lusitania was in route from New York City to Liverpool, England when it was torpedoed and sunk by a German U-boat. Over 1100 civilians died as a result of this attack, including more than 120 American citizens. This defining moment would later prove to be the impetus which eventually convinced United States public opinion to change from its’ earlier position of neutrality with respect to being a participant in World War I.  On April 6, 1917,  President Woodrow Wilson appeared before the U.S. Congress calling for a declaration of war against Germany.   American Neutrality at the Start of World War I World War I had officially started on August 1, 1914 when Germany declared war against Russia.   Then on August 3rd and 4th, 1914, Germany declared war against France and Belgium respectively, which resulted in Great Britain declaring war against Germany. Austria-Hungary declared war against Russia on August 6th following Germany’s lead.  Following this domino effect that started World War I, President  Woodrow Wilson  announced that the United States would remain neutral. This was consistent with the public opinion of the majority of the American people.    At onset of the war, Britain and United States were very close trading partners so it was not unexpected that tensions would arise between the United States and Germany once the Germans started to conduct a blockade of the British Isles. In addition, a number of American ships that were bound for Great Britain had been either damaged or sunk by German mines. Then in February 1915, Germany broadcast that they would be conducting unrestricted submarine patrols and combat in the waters which surround Britain. Unrestricted Submarine Warfare and the Lusitania The Lusitania had been built to be the world’s fastest ocean liner and shortly after her maiden voyage in September 1907, the Lusitania made the fastest crossing of the Atlantic Ocean at that time earning her the nickname â€Å"Greyhound of the Sea†. She was able to cruise at an average speed of 25 knots or approximately 29 mph, which is about the same speed as modern cruise ships. The Lusitania’s construction had been secretly financed by the British Admiralty, and she was built to their specifications. In exchange for the government subsidy, it was understood that if England went to war then the Lusitania would be committed to serving the Admiralty. In 1913, war was looming on the horizon and the Lusitania was put in dry dock in order to be properly fitted for military service. This included installing gun mounts on her decks – which were hidden under the teak deck so that guns could easily be added when needed. At the end of April 1915, on the same page were two announcements in New York newspapers. First, there was an advertisement of the impending voyage of the Lusitania scheduled to depart from New York City on May 1st for its’ trip back across the Atlantic to Liverpool. In addition, there were warnings that had been issued by the German Embassy in Washington, D.C. that civilians who traveled in war zones on any British or Allied ship was done at their own risk. The German warnings of submarine attacks did have a negative impact on the passenger list of the Lusitania as when the ship set sail on May 1, 1915 as it was far below its’ capacity of a combined 3,000 passengers and crew on board. The British Admiralty had warned the Lusitania to either avoid the Irish coast or take some very simple evasive actions, such as zigzagging to make it more difficult for German U-boats to determine the ship’s course of travel.  Unfortunately the Lusitania’s Captain, William Thomas Turner, failed to give proper deference to the Admiralty’s warning. On May 7, the British ocean liner RMS Lusitania was en route from New York City to Liverpool, England when it was torpedoed on its starboard side and sunk by a German U-boat off the coast of Ireland. It only took about 20 minutes for the ship to sink. The Lusitania was carrying approximately 1,960 passengers and crew, of which there were 1,198 casualties. In addition, this passenger list included 159 U.S. citizens and there were 124 Americans included in the death toll.   After the Allies and the United States complained, Germany argued that the attack was justified because the Lusitania’s manifest listed various items of munitions that were bound for the British military. The British claimed that none of the munitions on board were â€Å"live†, so therefore the attack on the ship was not legitimate under the rules of war at that time. Germany argued otherwise. In 2008, a dive team explored the wreck of the Lusitania in 300 feet of water and found approximately four million rounds of Remington .303 bullets that had been made in the United States in the ship’s hold. Although Germany eventually gave in to protests made by the United States government regarding the submarine attack on the Lusitania and promised to end this type of warfare, six months later another ocean liner was sunk. In November 2015, a U-boat sunk an Italian liner without any warning whatsoever.   More than 270 people perished in this attack, including more than 25 Americans causing public opinion to begin to turn in favor of joining the war against Germany. Americas Entry into World War I On January 31, 1917, Germany declared that it was placing an end to its’ self-imposed moratorium on unrestricted warfare in waters that were within the war-zone. The United States government broke diplomatic relations with Germany three days later and almost immediately a German U-boat sunk the Housatonic which was an American cargo ship. On February 22, 1917, Congress enacted an arms appropriations bill that was designed to prepare the United States for war against Germany. Then, in March, four more U.S. merchant ships were sunk by Germany which prompted President Wilson to appear before Congress on April 2nd requesting a declaration of war against Germany. The Senate voted to declare war against Germany on April 4th and on April 6, 1917 the House of Representatives endorsed the Senate’s declaration causing the United States to enter World War I.

Masculinity in The Wife of Baths Prologue and Tale Essay

Masculinity in The Wife of Baths Prologue and Tale The Wife of Bath, with the energy of her vernacular and the voraciousness of her sexual appetite, is one of the most vividly developed characters of The Canterbury Tales. At 856 lines her prologue, or preambulacioun as the Summoner calls it, is the longest of any of the pilgrims, and matches the General Prologue but for a few lines. Evidently Chaucer is infatuated with Alisoun, as he plays satirically with both gender and class issues through the Wifes robust rhetoric. Scholars and students alike have continued this obsession with her, and as a consequence Chaucers larger than life widow has been subject to centuries of scrutiny. Indeed, she is in the vast†¦show more content†¦Importantly, Alisoun refers to ancient patriarchs - not only is she prepared to acknowledge the male monopoly on politics, but also the deep rooted nature of their hegemony, a recognition reinforced by the setting of her tale in  ³tholde dayes of the King Arthour ². Chaucer has created a woman who in spite of her fierce social ambitions, remains acutely aware of the civil order of her time. Masculinity also manifests itself clearly in the scholasticism to which the Wife continually refers: St. Paul, St. Jerome and Theophrastus. Once again these are historical figures, and though she aims to castrate their learned authority with her own experience, the very fact they are mentioned is an assertion of their erudite dominance. Ironically the bombast theology of such figures is applauded as much as it is assaulted: Ovids Midas is cited for her own purposes in the tale, while Ptolemy is exalted in the prologue: Of alle men yblessed moot he be, The wise astrologien, Daun Ptholome... (323-324) Her reference to the wise astrologien echoes her description of Solomon as the wise king; clearly in both cases she holds their intellect in the highest regard. Perhaps most surprising in the Wifes tone is the humility which arises from her near religious adoration of the man, and as these lines illustrate, there remains a degree of subservience on Alisouns part. Beneath herShow MoreRelatedThe Wife Of Bath, By Geoffrey Chaucer Essay1487 Words   |  6 Pagesas they were subverted into a secondary class position that deprived them of agency and sexual satisfaction. Throughout Geoffrey Chaucer’s â€Å"Canterbury Tales,† the Wife of Bath provides didactic social commentary on the discrepancies between marriage and virginity and expounds the idea of giving sovereignty to women in relationships. Although the Wife of Bath is portrayed and characterized to some antifeminist stereotypes, her fervent and unorthodox commands enrich the reasoning behind her sexual voraciousne ss:Read MoreSir Gawain And The Green Knight1826 Words   |  8 PagesSir Gawain and the Green Knight, The Wife of Bath’s Prologue and Tale present dynamic views of the â€Å"art of love† in medieval times. In Sir Gawain, the â€Å"love† between Sir Gawain and Lady Bertilak at first appears to be genuine; however, we learn that both characters were using each other guided by ulterior motives. Lady Bertilak jabs at Gawain’s masculinity in order to achieve her goal. The Wife of Bath’s Prologue questions the meaning of love while the narrator discusses her own experience to portrayRead MoreChaucer, Shakespeare, and Eunuchs4253 Words   |  18 Pageswholeness, just as the reader of a text strives to correctly interpret a story, but neither can be fully satisfied. I find it arguable that most of the characters in The Canterbury Tales and Shakespeare’s works mirror the eunuch pardoner in their partialness. For Chaucer I will primarily focus on â €Å"The Wife of Bath’s Prologue and Tale† and how her inner animus creates conflict within herself and the characters around her ultimately placing her in an in-between state between male and female characteristicsRead MoreAnalysis Of The Poem The Wife Of Bath Essay2305 Words   |  10 Pagesof matrimony in the Wife of Bath’s Prologue as well as in the Miller’s Tale does not fit in with traditional fourteenth-century culture. The characters in these two texts turn what is suppose to be a sacred unity into a promiscuous and taboo fantasy for pilgrims. The characters narrating these two tales promote the idea of what fourteenth-century canon law would define as adultery—to have had a third lover while married is the new societal trend for the characters in these tales. And so, marriage becomesRead MoreWife Of Bath Feminist Analysis1934 Words   |  8 PagesWhile it may not be completely obvious as to exactly why or how Chaucer was a feminist thro ugh his Canterbury Tales, he had a way of showing his disapproval for the general and widespread anti-feminist mindset of the times, especially through The Wife of Bath’s prologue and tale, without shoving it in the faces of the people he was trying to prove wrong. Through this method of not making it completely obvious that he was a full-fledged feminist, he allowed for his average male readers to not beRead MorePerceptions Remain Unchanged By Marie De France Essay1918 Words   |  8 Pagesescape the stereotypical characterizations that plague women in her era. She portrays Queen Guenevere as a villainous and vengeful woman whom is conniving and unfaithful, which is how strong women are perceived during this time period. Chaucer uses the Wife of Bath character to show how outspoken women can claim that they want sovereignty; however, through their contradictive behavior and ridiculous reasoning’s they are not capable of true independence or governance. The Pearl Poe t confirms that women

Case Study Profiling Employees Online

Question: Discuss about theCase Studyfor Profiling Employees Online. Answer: Introduction Karla was a hardworking employee; however, she did not make adequate interpersonal relationships with her colleagues. She was busy with her own works and refused to cooperate with the new employee. She declined to provide support to her fellow colleagues. She failed to create deep association with her fellow employees in the professional environment. She remained hostile when dealing with her fellow employees. There are some tips that can help the new employee to work well with Karla. The new employee must know regarding the expectations from the fellow colleagues (Bjrkman et al. 2013). Karla should be invited privately and a discussion should be done regarding the issue. She should be politely asked to help in her own convenient time. The new employee must exercise patience when dealing with a difficult employee like Karla. The employees are seen downloading their personal software on the workplace equipments. This is not necessarily a problem, if the downloaded software is directly related to the work, then there is no harm in this. However, if the employees engage in social networking sites or objectionable websites in the workplace computer system, then this is a problem. This problem should be addressed by strict monitoring system. The activity of the employees should be checked regularly and any objectionable activity must be addressed (McDonald Thompson and O'Connor 2016). The employees should be asked justification regarding the installation of non-work related desktop applications or system software. If the employees install important work related software, then the same should be documented in writing. References Bjrkman, I., Ehrnrooth, M., Mkel, K., Smale, A. and Sumelius, J., 2013. Talent or not? Employee reactions to talent identification.Human Resource Management,52(2), pp.195-214. McDonald, P., Thompson, P. and O'Connor, P., 2016. Profiling employees online: shifting publicprivate boundaries in organisational life.Human Resource Management Journal.

Wildlife Management free essay sample

The student acquired work related learning at Wenhau Services on the 1st of August 2012. On the first day at work the student was a bit nervous because she had never experience the working environment before. However after meeting and interacting with some of the staff who were friendly I soon felt welcome and settled in very well. The student worked for 2 weeks in the Victoria Falls office and then an opportunity arose at the Headquarters of Wenhau Services in Harare. A meeting was conducted to introduce the student to the staff members. My duties and responsibilities were outlined in this meeting. The Managing Director Mr. Wengayi Nhau who is the head of the Touring Department assigned Miss Faith Maponga as my supervisor to whom I would report all my daily activities. This report will serve to outline my activities and encounters at the Travel Company. 1. 2COMPANY HISTORY Wenhau Services Private Limited was established in November 2001 as a Tour and Safari Operator as well as a travel agency in Victoria Falls. We will write a custom essay sample on Wildlife Management or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It started off with one vehicle a Nissan Sunny that it used for transfers to and from the airport and with a staff compliment of two (2) a driver and a consultant with the two directors spearheading the operation. With a lot of hard work from the team`s vast marketing, the company grew and bought a Toyota Estima 7 seater in 2003. The hard work paid back immensely and the office got busy calling for an increase in the staff compliment which then went up to four (4) with two drivers and two consultants with the directors still spearheading the operation. In 2005 a branch was opened in Livingstone Zambia with the offices situated at No. 0 Mosi Oa Tunya Building. Before then all Zambia operations were done by Safari Par Excellence a company that Wenhau services had developed a relationship with. With the companies growing capacity there came a time when it was able to start their own operation in Zambia. The Livingstone branch started off with a staff compliment of two with one drive/guide and one consultant/guide. This operation is still running to date with a staff compliment of 4 and a fleet of three vehicles i. e. 2 x 7 seater Toyota Estima and 1 x 22 seater coaster. Since then the company has grown and earned the reputation of being one of he most reputable tour operating companies in the region. The company is family owned business, hence its attention to detail. All its clients are given the personal touch which gives them a very memorable trip and as it believes in the word of mouth, clients will spread news of the good service to the world and will therefore enjoy repeated visits and referred business. Other related companies, Wenhau Safaris and Premdest Africa have a wealth of experience in property management, ground and aviation logistics services and entertainment products and services in Zimbabwe, Zambia and South Africa. The company owns an array of current and well maintained vehicles and office equipment as well as a good pool of experienced personnel with at least fifteen years of experience in the industry and are all directly involved and committed to providing unrivaled service to guests and partners in the tourism industry. Wenhau Services is a member of Zimbabwe Tourism Authority (ZTA), Safari Operators Association of Zimbabwe (SOAZ) and Hospitality Association of Zimbabwe (HAZ). Hard work has enabled Wenhau services to their standing in the tourism industry today. Its vision is to grow and be among the best tour operators in Zimbabwe. With the growing demand of such services only the sky is the limit. It is also its aim to provide such services to the less privileged members of the society by making its products and services as affordable as possible. Wenhau services also intends to extend its services to the area of accommodation and to this effect they have purchased land in Victoria Falls and Hwange for its medium to long term accommodation services. They also have plans in the near future to start a private charter company and long term scheduled air service through its sister company Wenhau Investments. Wenhau Services provides travel packages that meet the needs and wants of today’s local and foreign clientele and to ensure that the diversity of their needs are competitively met and surpassed. It aims at facilitating the delivery of tourism services that is of high quality, sustainability and contributory to the economic development of Zimbabwe and to create enabling policy and legal frameworks to enhance the development of a world class tourism destination. Its vast experience in the hospitality and service industry makes its commitment to customer satisfaction a number one priority, hence Wenhau services treats its clients with great care as it believes this goes a long way to grow its business. Wenhau services believes in certain core values such as integrity, professionalism, respect, excellence, team work and customer focus to enhance its clientele’s service delivery. 1. 3 MISSION STATEMENT, VISION and MOTTO * The Mission Statement Wenhau Services is dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. Vision To be the best Travel services provider. We provide unmitigated access to all holiday safaris in the country. We aim to provide seamless and enjoyable tours throughout our network. Our Motto ‘We begin where others end’. 1. 4 COMPANY OBJECTIVES * To know about promotional and sales methods adopted by other tour operators. * To understand the process of designing tour packages and to appreciate the importance of brochures in tour operator’s marketing. * To provide a platform of dialogue with other partners in the tourism sector. 1. 5 CORE VALUES AND BELIEFS Integrity We are honestly, transparent, reliable and ethical in everything we do. * Loyalty Our individual objectives and those of the organization are one. The company and ourselves are therefore one. * Team Work We deliver Excellency through co-operative involvement of all stakeholders. * God Fearing We were made in the likeness of the Lord and we believe everything is possible with Him. 1. 6 ORGANIZATIONAL STRUCTURE The Organogram Director| Managing director| Human Resource Supervisor Operations (student) Accountant Consultant Sales and Marketing (student) Reservations (student) Drivers Tour guiding (student) Organization structure Wenhau Services organ gram prepared and maintained by Human Resources department depicts the above organization structure. The Director The Director is the owner of the company who is responsible for the day to day operation of the Wenhau services. * Design, develop and implement strategic plans for the organization in a cost-effective and time effective manner. * Motivate and mentor employees * Ensuring the availability of adequate touring resources. * Approving annual budgets. The Managing Director The responsibility of the Managing Director is to act as a communicator, decision maker, leader and manager. The communicator role can involve the press and the rest of the outside world as well as the organization’s management and employees. The Managing Director provides over the organization’s day to day, month to month and year to year operations. The core duty of the Managing Director is to motivate his subordinates and drive change within the organization. Supervisor The Supervisor is a manager in a position of trust in a business. Miss Faith Maponga is the supervisor for Wenhau services. She has the direct link between the management and the workforce and can be most effective in developing job training, safety attitudes, safe working methods and identifying unsafe acts and conditions. She was of great importance during my period at Wenhau Services, she trained me things which are relevant to my line of study. Human Resources Manager The Human Resources Manager is responsible for the attraction, selection, training, and assessment and rewarding of employees while also seeing organizational leadership and culture and ensuring compliance with employment and labor laws. The Human Resources Manager also serves as the company’s primary liaison with the employees’ representatives (usually labor union). 1. 7 PROFILE AND BRIEF DESCRIPTION OF THE DEPARTMENTS I WORKED WITH As a tour operating company, Wenhau services basically has five departments namely operations, human resources, sales and marketing, accounts and reservations but being a small organization the departments are few and duties are centralized to the few staff available. I worked with all these departments during my attachment period putting the theoretic knowledge into practice. The efficiency of a department differs on the level of knowledge and skills of people working within it. The respect and reputation gained by an organization comes from the effectiveness of its internal department. Every department has its function which is of paramount importance to the organization’s success. Furthermore, I noticed that like any other business the company have got its own strengths weaknesses, opportunities and threats. The company is now using its strengths to explore opportunities to overcome the weaknesses. SALES AND MARKETING DEPARTMENT Marketing is a very important aspect in business since it contributes greatly to the success of the organization. Production and distribution depend largely on marketing. Many people think that sales and marketing are basically the same. These two concepts are different in many aspects. Marketing covers advertising, promotions, public relations, and sales. It is the process of introducing and promoting the product or service into the market and encourages sales from the buying public. Sales refer to the act of buying or the actual transaction of customers purchasing the product or ervice. The Marketing department of Wenhau Services is very small because of the nature of the organization, I worked there for three months and everyone played a major role in marketing the company both online and on face to face basis with clients. The marketing department also marketed the company to other agents so as to attract business. As part of its marketing strategy Wenhau Services attended Travel shows such as Sanganai Hlanganani and Indaba. Apart from public awareness about a company’s products and services, this department helped boost sales and revenue growth. Whatever the business was selling, it would generate sales once the public learns about the product on TV advertisements, radio commercials, newspaper ads, online ads, and other forms of marketing. The more awareness was created by a company, the more interest in its specific roles and product would be generated, simply because people would not suddenly buy into a product if they’ve never seen or heard of it. The more people hear and see advertisements, the more they will be interested to buy. In order to conquer the general market, marketers aimed to create a brand name recognition or product recall. This is a technique for the consumers to easily associate the brand name with the images, logo, or caption that they hear and see in the advertisements. For example, Wenhau Services is known for its bird design which attracts people and identifies the image as a Safari. For some companies, building a reputation to the public may take time but there are those who easily attract the people. With an established name in the industry, Wenhau Services continued to grow and expand because more and more customers were purchasing the products or taking advantage of the services from a reputable and recognizable company. The sales and marketing department of Wenhau designed brochures of the company which are well detailed with the activities that we offer within the borders of Zimbabwe and in some countries like Zambia, Botswana and South Africa. We also have flyers that we give people to distribute to motorists at junctions with the same activities. Brochures are also a marketing tool that is used by Wenhau and is proving to be very effective in marketing the company. These brochures are given to potential clients when the marketing team attends workshops like the Spotlight Travel Workshop which was held at Rainbow Towers on the 16th of April 2013. Wenhau services brochures are also at the Brochure Stand owned by Association of Zimbabwe Travel Agents (AZTA) at the Harare International Airport where AZTA helps us distribute the company brochures to people visiting Zimbabwe. Sales and marketing department played a very essential role in the success of the company. It educated people on the latest market trends, helped boost the company’s sales and profits, and developed company reputation. Marketers in this department were creative and wise enough to promote the products with the proper marketing tactics. RESERVATIONS DEPARTMENT The Reservation Department is the backbone of the company. All the bookings are done in this department such as activities and accommodation. When bookings are made the Reservation Department posts the information to the Accounts Department for accounting purposes and to the Operations Department so that they diarize future bookings and know transfers which need to be done as it runs the day to day operations of the organization. It is also the duty of the reservationist to personally meet and greet clients when they are arriving at the airport. The Reservationist also communicates with flight crew incase of lost luggage, queries and complains. This department also does the duty of touring with clients when they are doing their activities. I enjoyed working with this department because I had a chance to meet people from around the world, appreciating different cultures. I had no problem in executing the tasks and I greatly appreciate everything in this department. OPERATIONS DEPARTMENT The Operations Department attends to logistical and other duties necessary for an organization’s day to day functioning. The Operations Department of a company, often called the corporate department is a collection of business support functions. This department involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. The Operations Department works with the Reservation Department because that is where it gets information of what needs to be done. It is also responsible for drafting schedule sheets for drivers and allocating vehicles in relation o the trip. It is the duty of the Operations Department to ensure that drivers have necessary documents like the drivers’ license, defensive and medical fitness. HUMAN RESOURCES DEPARTMENT Levy and Weitz (2001) defines Human Resources as a strategic and coherent approach to the management of the organization’s most valued assets that is people who individually and collectively contribute to the achievements of its objective. T he Human Resources is exactly as it says: resources for human- within the workplace. The objective of this department is to meet the organizational needs of the company it represents and the needs of the people hired by the company. The Human Resources Department is largely focused on employee welfare and is headed by the Human Resources Manager. Some fundamental issues that fall under the jurisdiction of this department are: * Recruiting staff as per labor requirements in the organization. * Selecting suitable personnel for positions in question. * Compensating employees. * Monitoring of working conditions. * Training and socializing of new employees. * Motivating and coordinating employees. Discipline and dismissal of employees. * Demarcation of roles of employees through job description. ACCOUNTS DEPARTMENT Of all the departments I have worked with during the course of the attachment the Accounts Department is the most critical department which handles the cash inflows and outflows of the company money. In this department I learned how to calculate salaries earned by every employee every pay period based on detailed private information in personnel files and earning to date information the correct amounts of income tax, social security and other deductions. Payroll is a complex and critical function that the Accounts Department performs. In this department I also did Cash Collections. All the cash received from sales had to be identified and recorded. This department makes sure that the cash is deposited in appropriate accounts. When I was in this department the department was responsible for writing cheques to pay loans, NSSA payments, telephone and internet bills and other expenses incurred by the company. 2ACTIVITES COVERED DURING THE ATTACHMENT PERIOD As mentioned earlier on in the report, the student worked for two weeks in the Victoria Falls office before coming to Harare. Below is a brief description of the activities covered during the attachment period both in Victoria Falls and in Harare. 2. 1 GUIDED TOUR OF THE FALLS Victoria falls also called Mosi-oa-Tunya meaning â€Å"smoke that thunders† It is the largest waterfall based on width and height. [www. sevennaturalwonders. org] â€Å"The splendor of the Victoria Falls is a constant challenge to both the Photographer and the writer. Only by viewing them and hearing the roar, the feeling is transmitted through the rock on which one stands enjoy an unmatched and genuine African experience at the only place in the world, yes the VICTORIA FALLS situated at specifically designed to blend into the verdant natural environment where wildlife often roams† Victoria Falls is one of the most compelling sites in all Seven Wonders of the World. This cascading column of sheer energy powers its way down a 100m chasm fall, taking your breath away in every blink, as you gaze in awe mesmerized by its strength and incredible beauty. As you captivate this famous wonder you will completely enthralled to see and feel as you walk along the SMOKE THAT THUNDERS that comes from a awesome climax as it plunges down a vertical chasm giving a spray on ones cheek as they absorb fully majesty of this world’s greatest natural wonders. This is a truly legendary site where the beauty of Africa comes to life as symbolized by the statue of one of the world’s greatest explorers Dr David Livingstone, the great Scottish explorer who named the Victoria Falls. In VICTORIA FALLS you can truly re-ignite the spirit of Africa in your soul. . 2 BUNGEE JUMPING Bungee jumping is an activity that involves jumping from a tall structure while connected to a large elastic cord. The thrill comes as much from the free-falling as from the rebounds. When the person jumps, the cord stretches and the jumper flies upwards again as the cord recoils, and continues to oscillate up and down until all the energy is dissipated. For the first timers we suggest that the dive head first, bound at the ankles. This is the most common jump position and most natural feeling as it feels like diving n a swimming pool. 2. 3 GORGE SWING ‘Without DOUBT one of the most spectacular swings in the world with 54m free fall and 4sec free fall. You reach speeds up to 180km/hr either in a solo or tandem jump with a friend. You can jump forwards, backwards or do the Death drop. Surely this is one of the must do activities in Victoria Falls. It is the only place in the world where they can swing and have great fun in no-man’s land adjacent to the might Victoria Falls and on the mighty Victoria falls Bridge which is over 100 years old. 2. 4 AIRPORT TRANSFERS Wenhau services caters for the business and leisure traveler and offers ground transportation. When we picked a client from the airport we would write the client’s name on a meet and greet board so that we would not have problems with picking up the wrong person because in most cases the travel consultant will be meeting the client for the first time. From Harare International airport to any hotel within Harare, Wenhau services charges USD 15 per person one way. After picking up the client from the airport on the way to the hotel, the travel consultant will give a briefing about our country. . 5 GREAT ZIMBABWE DAY AND OVERNIGHT TRIPS The Great Zimbabwe Ruins (sometimes just called Great Zimbabwe) are sub-Sahara Africa’s most important and largest stone ruins. Designated a World Heritage Site in 1986, the large towers and structures were built out of millions of stones balanced perfectly on top of each other without the aid of mortar. Great Zimbabwe gave a modern Zimbabw e its name as well as its national emblem- an eagle carved stylishly out of soapstone which was found in the ruins. When we have clients going for the Great Zimbabwe day trip we usually depart around 07. 30hrs since the drive is approximately a 4hr drive and it’s about 340km to reach the ruins. Upon arrival guests will rest for a while, waiting for lunch to be served. At 12. 30 hrs lunch is served with refreshments at the Ancient City lodge which is just a few km away from the monument. After lunch around 13. 30hrs the guests will depart for the tour of the monument, visit to the hill complex, valley complex and the great enclosure followed by the tour of the local art and craft centre. Most clients are amused and fascinated by the products from the art and craft centre hence they buy souvenirs to take to their home countries. When guests are done with buying their souvenirs from the market we return to the Ancient City Lodge where they will be having their dinner and that’s where there will be accommodated for the night. At 19. 00hrs the guests will have dinner and rest after dinner preparing for a return trip back to Harare the following day. In the morning on the following day clients will have breakfast at the lodge then we depart for Harare at 07. 30hrs. 2. CITY TOUR The company also does City Tours. Known as â€Å"the Sunshine City, â€Å"Harare is the Capital of Zimbabwe and a gateway to the country’s many attractions. When touring the City we visit the beautiful residential areas around the city Centre places like Borrowdale Brooke, Chishawasha Hills just to mention a few. We also have wonderful galleries and museums in and around Harare show casing local culture and heritage, some of the most popular being the National Gallery, the Dendera Gallery and the Queen Victoria museum. Not far from town, the Ruwa Sculpture is also worth a visit. For nature lovers, visiting the Lion and Cheetah Park is a must when in Harare and the Chiremba Balancing rocks are also good to see. The National Botanic Gardens are another good outdoors attraction in Harare. Horse riding and walking safaris are offered in the nearbyMukuvisi woodlands. We take clients to all these beautiful places in and around Harare so that they can have the feel of the Sunshine City and for them to appreciate Zimbabwe as a destination. We offer half day City tours which are approximately 2-3hrs driving around with clients showing them what Harare has to offer. For our half day city tours we also take our clients for shopping at Joina City in the CBD and they appreciate the architectural design of the complex and enjoy services provided. We also offer full day City tours where the tour starts in the morning and ends around 16. 00hrs. 2. 7 IMIRE, MWANGA AND CHENGETA DAY TRIPS â€Å"What is a man without the beast? If all the beasts were gone man would die from great loneliness of spirit. †[www. imire. com]. Just 105km by road East of Harare lies mire Safari Ranch. One of the major activities offered by Wenhau services in Harare is the Imire Day Trip. At Imire safari activities are filled with perfect game viewing on foot or vehicle, with close up encounters of most of the wildlife including black and white rhino, elephants, hyenas, wildebeests and much more its ideal for the photographer. Elephant safaris, rhino tracking, excellent bird watching, bush walks and fishing are part of Imire’s life, with the legend of castle kopjes always at the heart of your safari. It’s approximately a 2hr drive to Imire and clients have to arrive at the safari by 09. 30hrs so we leave town around 7. 0hrs to have a safe journey. When clients gets to the safari they are offered coffee and biscuits so that they can have a relaxed mind before they start their activities. At 10. 00hrs clients depart for a game drive or go for a bush walk where they will be seeing animals like elephants, giraffes, hyenas and many more. They have a chance to take pictures of the beautiful animals and the drive or the game walk they will also have a chance to interact with elephants. ELEPHANT INTERACTION At 13. 00hrs they will be served a vegetarian dish and with refreshments. After lunch the clients will choose if they want to do the rhino tracking or visiting the castle kopjes. After doing the activities around 15. 30hrs clients will be served tea with sandwiches, then we depart for Harare at 16. 00hrs. Imire has its own magic †¦ in the Shona language Imire means â€Å"The Meeting Place† or â€Å"The Waiting Place,† and that’s what it is†¦ for you to arrive as visitors and leave as friends. MWANGA We also do the Mwanga day trips. Mwanga is situated just 40km from Harare; Mwanga lodge is a home to variety of animals such as zebras, lions and elephants as shown in the picture above. From Harare to Mwanga it takes less than an hour to get there. Arrival time at Mwanga is 10. 00hrs so we leave Harare around 9. 00hrs so that the clients arrive in time. Upon arrival guests are welcomed by the reservationist and are given snacks and drinks. At 10. 30hrs the clients depart for a game walk, they will be escorted by a professional guide showing them some of the animals which are at the lodge like lions, bush bucks, elephants and zebras. After the game walk clients have another option or elephant riding before they have lunch, the clients hoose the meal they want for lunch and they will also have refreshments after their lunch. After lunch clients can go for a game drive seeing some of the beasts they would have missed in the morning and after the drive, clients will go for canoeing. This is one of the most relaxing activities that is usually done by those who want to feel and get closer to the environment in its naturalists. CANOEING At 16. 00hrs after a hectic but exci ting day clients then depart for Harare. CHENGETA LODGE Conveniently situated, the drive is only 82km from the centre of Harare on the Bulawayo road to near the small town of Selous. In less than an hour guests find themselves breathing in the tranquility and succumbing to the opulence in the lodge that captures the spirit of Africa. KuChengeta is Shona for â€Å"to take care of,† and that is every traveler and business executive can expect from this exclusive experience. Chengeta has the largest private game reserves in Mashonaland this is unspoiled Africa at its best. In excess of 45 species of animals and over 180 bird’s species thrive there. The spectrum vegetation types in the park provide a prime backdrop and interesting terrain for walking and horsebacks safaris. Stimulating game drives and canoe safaris are tailor made in distance and content to suite the interests of the clients. Passionate about wildlife and sharing their knowledge of nature the professional guides provide the ultimate all round bush experience. 09. 00-09. 30hrs arrival at Chengeta clients will have hot cup of tea/coffee whilst chatting with the guide where they will be given options of the activities they can take part in for the day. 10. 00hrs they depart for their first activities, activities on offer are as follows: Game Drives, Canoeing, Horseback Safaris, Nature walks and Elephant Interaction. 2. 00-12. 30hrs return from the first activities, relax and feel free to wonder around the lodge facilities until lunch time. From 13. 00-14. 00hrs its time for lunch and 14. 30hrs clients depart for the activity of the day. 16. 00-16. 30hrs they return from the last activity and depart for Harare. 2. 8PRIVATE AIR CHARTERS We also do bookings of private charters on behalf of t he Charter operators. Air Zimbabwe being unreliable and many clients do not wish to use it for domestic flights; we work hand in hand with Executive Air. Executive Air is based in Harare, mainly operates within Zimbabwe and Southern Africa. Our key destinations are safaris and hunting areas so we book our clients with Executive Air. Their large fleet of aircrafts ranging from a Single engine, Cessna206 up to the King Air and Lear Jet assures that they will have the ideal aircraft available to meet the clients individual requirements, enabling us to create a tailor made charter to suite the unique demands of each client to virtually anywhere within Zimbabwe. 2. 9DOMBOSHAVA ROCK PAINTINGS Domboshava is located 30km north-east of Harare in the present Chinomora communal lands. According to Rasmusen and Rubert’s Historical Diction of Zimbabwe the name Domboshava derives from chishona words Dombo (large stone or rock) and Shava (red). When we have clients who wants to visit the Domboshava rock paints we usually depart Harare at 9. 00hrs and it takes about 30-40 minutes to get to Domboshava. Domboshava is noted for its cave paintings, the cave has a number of high rainfall plants species more typical of the Eastern Highlands. The feature that draws most visitors is the cave on one side of the hill, and the rock paintings to be found inside the cave. SWOT ANALYSIS FOR WENHAU SERVICES This is a strategic planning method used to evaluate the Strengths, Weaknesses/Limitations, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective. SWOT analysis is used for business planning, strategic planning, competitor evaluation, marketing, business and product development and research reports. Like any other organization, Wenhau Services has its own SWOT analysis which includes the Strengths and Weaknesses inside the company for example, factors relating to products, pricing, costs, profitability, performance, quality, people, skills, adaptability, brands, services, reputation, processes, infrastructure, etc. Opportunities and Threats outside the company for example, factors relating to markets, sectors, season, trends, competition, economics, politics, society, culture, technology, environment, media, law, etc. This SWOT analysis is described by the performance of different departments within the organization. Because Wenhau Safaris is a small organization with very small departments , this makes it difficult to do SWOT analysis based on various departments therefore in this study l am going to concentrate on the SWOT analysis for the whole organization STRENGTHS 1. Location Wenhau services offices are located in the CBD of Harare. Being situated in the city centre we can access the airport and hotels easily without any challenges so it’s easy to transfer clients from one point to another. The company also has offices in Victoria Falls, Botswana, and Zambia so it’s easy to arrange packages for its clients visiting those places and they can see that the clients are well catered for. Because of our central position we get a lot of enquiries everyday as most clients do not incur too much costs to get to our offices. Our offices area five minutes drive from the main post office. 2. Technology Wenhau services have modern computers and we use the latest computer softwares. We have a website where the company uses the modest technology of using the internet to market its products. With the internet the company can research on the culture of their regular visitors so that they can give them what they expect. Because of highly commendable internet services, advertising has been made easier. We advertise the company on social networks like Face book where the company updates its clients through posts updates of its activities. Good communication is very crucial in the tourism business and it is critical for service providers to communicate effectively. Having grasped the use of modern technology we communicate well with our clients and suppliers through emails. We have never missed a booking and have always provided the best service ever. 3. Training Employees Wenhau services educate its employees so that they are always updated with what is happening in the Travel industry. Wenhau send its employees to do short courses like the Reservation and Ticketing which is offered by Speciss College and this in return benefits the company. 4. Customer Back Up Services Wenhau offers back up services in the case that there is a breakdown especially on cars transporting clients. They can send a rescue car just after they are notified about the problem. WEAKNESS 1. Capital The company is facing problems of capital to expand the operations of the company. Since the company is a family owned they have problems in accessing bank loans, this is the major weakness for Wenhau services. 2. Niche Market When Wenhau services started, the company mainly focused on a niche market but as it was broadening it is losing its objectives set for its niche market. 3. Language Barriers In the tourism industry we receive clients from different countries, sometimes communicating is a challenge. In some cases we have to hire a guide who knows the language of client and this will cost a client and in the end affect the business as a whole. 4. Under staff Wenhau services has a weakness of few employees who cannot meet the requirements of clients for example when we have many clients to pick from the airport we end up subletting that task to other agents since the company has one driver. OPPORTUNITIES 1. Travel Expos Annually South Africa hosts the Indaba Expo where they market the South Africa travel and tourism. Wenhau services always send representatives to Indaba to market the products and services that the company offers. In October 2012 the company had a stand at Sanganai/ Hlanganani Expo and the student had a chance to be part of the delegates representing the company. We managed to meet and network with other exhibitors, visiting buyers, investors, suppliers of services to the tourism sector from all over the world. With these expos the company has managed to get clients from all over the world. 2. Knowledge based by Universities Wenhau Services has an opportunity of getting educated students when they graduate and they will come with a lot of new ideas. These students will contribute to the company with what they have learned during their studying period. 3. Multi-Currency With the multi currency that the country. So clients are realizing the real value of money and its now easy for travelers to travel without having problems of looking for money exchange companies and this also help the clients to choose services where they want not worrying about money. 4. The Hosting of the UNWTO in Zimbabwe In August 2013 Zimbabwe and Zambia would be hosting the UNWTO general meeting so this will boost the tourism industry because many tourism facilities would be used and this will mean that our services would also be used cars to transport clients from point A to B and a lot of people would be coming to witness this occasion which means a lot of profit would be made. It will also promote destination awareness therefore removing the negative publicity of Zimbabwe as a destination and also, this will show that Zimbabwe is a peaceful destination THREATS 1. Lack of Confidence Due to negative publicity of the country by Western Countries tourists lack confidence in visiting Zimbabwe. This is a threat because people will not visit because of the perception that they would have got from the publicity. 2. Political Factors The tourism sector is greatly affected by political factors. The political situation of the country greatly affected the destination in spite all effort that can be done. Zimbabwe has been going under a tremendous political instability from the year 2000 and this resulted to a drastic decline of business to tourism. However this is a threat that cannot be controlled by any department thus the efforts that had been placing yield not much. Tourists need assurance that the country they are visiting is safe. 3. Economic factors Due to economic factors in many African countries, people have little money to spend on travelling. Very few people are willing to promote the travel and tourism industry. They consider other things like paying school fees for their children before engaging in travel and tourism activities. CHALLENGES Every business organization has a unique set of challenges and problems. The family business is no different. A family business goes through various stages of growth and development over time. Most of the challenges are found once the second and subsequent generations enter the business. A famous saying about family owned business in Mexico is â€Å"father, founder of the company, son rich and grandson poor† (Padre noble, hijo rico, nieto pobre). The founder works and builds a business, the son takes over and is poorly prepared to manage the business and make it grow but enjoys the wealth and the grandson inherits a dead business and empty bank account. Wenhau Services being a family run business has also some of these challenges as well those which are beyond family involvement such as taxes, marketing strategies, cost of advertising and many others. Taxes such as the 2% tourism levy which is declared to the Zimbabwe Tourism Authority (ZTA) in the form of TR1s, NSSA and pay as you earn (PAYE) which is declared to ZIMRA is a bigger challenge which has cost the company to the extent that at the end of the day it is left with very little profit to even afford salaries for the employees and cater for company expenses. After the company has been left with little money after paying taxes the little profit available is sometimes mismanaged by the owners of the company for their own personal use. This is the reason why family owned businesses never grow because the moment they have money in their hands they start thinking of how to spend it for their own good instead of saving it for future investment. High cost of advertising is also one of the major problems the company has been facing. For example in order to place and advert in News day at the corner of the page for one day it cost $150. Recently during the Africa Travel Association Congress Zimbabwe Broadcasting Co-operation announced that to place an advert on TV was $2000 for 5 minutes and $1000 on the radio and this can only be afforded by big companies with high turnover. This amount of money is almost what Wenhau Services produce during the low season and it becomes difficult for the company to be recognized because of these high costs of publicity. CHAPTER THREE 3. EXPERIENCE 3. 1 PERSONAL EVALUATION (COMPARING THEORY AND WHAT I PRACTISED) This section seeks to compare and contrast the activities of departments and what other authorities say about these activities. The main aim is to look for a gap between theory (what authorities say) and practice (what is being done). When I was in the marketing department the company marketed its products on the company website www. wenhausafaris. com . Theoretically the student did E business as a course in my second year. E business is selling of products on the internet. This theory works hand in hand with what is happening in the Travel industry. Wenhau Services has its own website so it’s easy to market the activities to all the people who are interested in coming to Zimbabwe. According to L Cooper 1984 he alluded that tourism products are very perishable and intangible hence they need to be fully marketed in a number of ways such as brochures, magazines, and the internet and on the television. However this concept proved to be true, during my industrial attachment I implemented it when I was in the marketing department. Communication skills as one of the courses at the University, it helped me so much as I managed to posse’s good quality communication skills. I was performing the duty of welcoming guests at the airport and at the border. We hosted special delegates such as welcoming ministers and other V I P members. In such good communication skills had to be executed depending with the venue and the clients. I greatly realized that communication skills as a course is vital especially in the tourism industry as we meet different people every day. Information Technology and Computer Application course is one of the most vital courses in the technological world of today. This proved to go hand in hand to forces on the ground as I managed to operate on the computer designing itinerary, updating the website with new packages that we will be doing, preparing invoices and quotations. Above all I managed to work and execute all the duties with no challenges. Stillman highlighted staffing as an onus of the HR department. He laid down the attributes of staffing which are recruiting, selecting, dismissal etc. In Wenhau services the issue of staffing is not set aside, the HR department recognizes the importance of staffing in the organization since staffing is oriented at improving the company’s productiveness. 3. 2 BELOW ARE THE FACTORS WHICH CONTRADICTS WITHSOME THEORETICAL CONCEPTS DONE AT THE UNIVERSITY ETHICS The tourism industry is one of the complex trading business channels in the sense that there is basically no good ethics and this is contradicting to Cooperate Governance a course studied at the University in the theoretical part of learning. Employees are required provide complete, accurate and informative materials, agreements, documents, information to its customers and also the documents shall not contain false, misleading or incomplete information. What is happening on ground is different from what we learn because Travel agents and tour operators write misleading information so as to lure clients to the company. SEASONALITY IN TOURISM According Butler’s product life cycle, he eluded that tourism follow a pre-defined channel placed in basically four stages which are (1) introductions stage (2) growth stage (3) maturity stage and (4) decline stage. He strengthened that this is the only path that is taken by all tourism players in the tourism industry. However during my attachment I noted that Butler’s product life cycle does not apply to the force on the ground as proven by a case study of Zimbabwe. Results and forces showed that tourism players can be at different levels and are also affected by climatic seasons and other factors such as political instability, economic recession just to mention a few. In most tourism destinations it has been noted that from end of January to end of May tourism would be at average and it shows a slightly increase as from June to mid July. In August up to end of October it experiences a pick season and a slight decrease in November, then maximum volumes in December. CARTHARSIS THEORY The theory of play studied in Recreational Tourism course stipulates that we play because we need to express disorganized or painful emotions in a harmless way. This theory greatly contradicted to what was shown by factors on the ground during the industrial attachment of the student. The industrial attachment showed that tourist comes to play so that they appreciate the beauty of nature and all it has to give. However a close analysis was also done to tourist’s children who are below the age of 6 years and the results showed the same as for the adults clearly showing that this theory does not apply to what in on the ground. Still RJ (1983) came out with a list of personnel duties as follows; staffing, orientation and compensation. However staffing has already been mentioned at the beginning of this chapter since Wenhau services implements staffing in their HR department. I shall compare orientation and compensation as mentioned by Still RJ how it contradicts with the current standards at Wenhau services. I. Orientation Orientation is viewed to be the most vital tool for making employees productive. Stillman concurs with Levy and Weitz B on the importance of orientation but in Wenhau services it is poorly done. Not all employees are oriented. II. Compensation Stillman pointed the importance of a fair compensation scheme and this is the most interesting fact in Wenhau services. The organization recognizes the importance of a fair remuneration program and all the policies are put in place. However Wenhau services do not fairly compensate its employees. . 3A CLEAR OUTLINE ON EXPERIENCES GAINED / PERSONAL DEVELOPMENT Time Management Time management is very important in the Travel world. Employees should be at work 10 minutes before starting time and observe 15 minutes tea break and 1 hour lunch break. Time management also applies when picking up tourists from one point to another, when picking a client you also be some minutes early so that the itinerary would not be disturbed and the cli ent must not wait for the for the agent but the agent must wait for the client Effective Communication The business environment is quite different from the academic environment that I was used to. In the business environment formal communication channels are used. The theory I learnt in the course of communication skills was of paramount importance in aiding the execution of my duties. I had the chance to interact with customers/clients, suppliers to make bookings and interact with staff as a whole. Team Work Tourism is a social, recreation and leisure industry thus my teamwork spirit was enhance as I was able to work with people with different characters. I learnt that when working as a team, it is best to understand the behavioural characteristics of team members for the synchronization of the group efforts so as to produce the best act of the team Effective Leadership Skills I had the opportunity to get tasks that required me to lead and delegate. This boosted my ego and my self-confidence thereby increasing my leadership skills as a future manager. Developed Computer Skills I was exposed to the use of computers which resultantly sharpened my computer skills. Effective Meeting Skills All the management meetings and stakeholder meetings that were held during my attachment, I had a chance to attend them. I learnt how meetings are conducted and how minutes are compiled. Good Resource Utilisation This is an important aspect even in our personal lives. Resources are not supposed to be wasted because at some point in time they will become scarce. I learnt that with the few resources we have we still make the clients’ worthwhile. Inter-departmental Knowledge I had the opportunity to know what exactly takes place in each and every department and acquired knowledge even for personal use. When I was in the Accounts Department I had a chance to calculate NSSA returns, ZIMRA PAYE, TR1 and QPDs. 4 CHAPTER FOUR 4. 1Problems Faced During the Attachment Although most section managers were willing to train me, there were some who were not very patient in explaining procedures more than once even though it was necessary for them to do so. This made it difficult if you were under such supervision for the duration of the assignment. To overcome that challenge I remained focused and continued to ask for help when I needed it and this helped change things once they noticed how keen I was to learn. Another challenge was that I could not meet deadlines in time at first especially during the initial learning phase. As the learning curve grew my capabilities to meet deadlines began to improve. Also transport was a greater problem because there were no allowances to cater for my transport it was difficult to raise money to come to work every day but due to good communication skills I managed to get help from my supervisor. 4. 2 Recommendations Wenhau services have been a training ground during my attachment. I was trained and gained vital working experience of how to operate in the travel and recreation tourism industry. This was a great opportunity as I place theory into practice in relation to the theoretical learning at the University. The industrial attachment exposed the writer much closer to skills as they were presented as well as the opportunities, challenges, and a test to the level of the reporter’s ability to synchronize knowledge and experience. Theoretical courses learnt at the University were given a chance to be fully analyzed and to prove their standing ground as to whether they apply or not. Hence the attachment period at Wenhau services was a great working ground. Great appreciation is granted. Recommendations to the company * Students should remain under guidance of a supervisor throughout the attachment. * Team members should be educated as to why students are engaged by the company so that they can effectively train them. * The organization should also encourage inter-departmental communication and above all, implementation of recommendations outlined above for survival in the competitive environment. * The organization should employ competent IT personnel who can catch up with all systems well. Since there are power cuts the organization should procure uninterruptable power suppliers to prevent damage of machines and loss of vital information. * The organization should invest in new computers so that each employee will have his/her on computer this improve productivity. Recommendations to the University * The University should assist students in sourcing for attachment places in relevant industries concerning their programmes so that the students will be equipped with relevant knowledge after the course of the attachment. The University should erect a strategic partnership in which they assist each other in the fulfilling of their respective endeveavors. * It should also improve on assessments in terms of frequency grading and timing of the assessments. * Arrange for students doing Travel and Recreation Management to go out for field trips and put theory into practice. Students when they go for the Industrial Attachment they must have enough information about destinations that are in Zimbabwe so that they will be able to sell and market these destinations. The University should offer courses with information about global tourism so that the students understand the global tourism industry and when marketing they will know how best they lure a certain culture to visit Zimbabwe. * After doing courses like Reservation and Ticketing the University should also send students to do similar courses offered by Air Zimbabwe so that they can do ticket bookings when they are on attachment. When a student has done ticketing it will be an added advantage when looking for attachment. Conclusion Industrial attachment is a life changing experience and a ladder to greater heights. The industrial attachment was a ground to differentiate long standing business theories and real situation on the ground but however, they link in a way. However the industrial attachment benefited the student in a life time value as she gained the experience of working under the guidance’s of a post graduate supervisor who have worked in the industry for a long time and was willing to give knowledge to the student. I strongly believe that the knowledge acquired by the student will make her able to qualify in any organization in global tourism industry. The report also entails the way I view industrial attachment and the areas that I think Chinhoyi University of Technology and Wenhau services should improve. I can go on to say that I found my Attachment period to be very educating as it revealed a clear picture of how the industry is all about and how to operate in it. I got to understand how much tourism play in reviving the economy as a foreign currency earner.  I feel capable of adding value and techniques to improve the Travel and Recreation industry. I greatly appreciate the opportunity granted by the University and Wenhau for the industrial attachment opportunity.